Key Responsibilities

Process Improvement & Analysis

• Map and document current business processes, identifying issues, bottlenecks, and opportunities for improvement.
• Conduct root cause analysis and recommend optimized workflows and solutions.

Future-State Process Design

• Partner with key stakeholders to design future-state processes that align with the capabilities of D365 or other ERP platforms.
• Ensure scalability, efficiency, and alignment with business goals.

Requirements Gathering

• Work closely with business units to capture, analyze, and translate user and functional requirements into clear system specifications.

Cross-Functional Collaboration

• Coordinate with Sales, Production, Supply Chain, IT, and external consultants to ensure seamless end-to-end process coverage across projects.
• Support change management, training, and user adoption activities where needed.

Qualifications

• Bachelors degree in Business, Operations, Supply Chain, Industrial Engineering, or related discipline.
• 3–5 years of experience in process reengineering, business process improvement, or transformation projects, including exposure to ERP‑related initiatives (junior candidates with strong potential will also be considered).
• Strong skills in process analysis, documentation, and workflow design, including proficiency in tools for mapping end‑to‑end processes (e.g., workflow diagrams, SOPs, swimlanes, process narratives).
• Demonstrated ability to analyze problems, identify root causes, and propose practical, structured improvement solutions.
• Excellent communication, facilitation, and stakeholder management capabilities, with the ability to collaborate across departments.
• Proficiency in both English and Cantonese.

Preferred / Added Advantages

• Experience with Lean, Six Sigma, or other structured process improvement methodologies, with relevant certifications (e.g., Yellow Belt / Green Belt) considered a strong plus.
• Familiarity with the Microsoft Power Platform, including Power BI for data visualization and Power Automate for workflow automation.
• Knowledge of Microsoft Dynamics 365 (Finance & Operations or Business Central), especially in relation to process redesign or system transformation initiatives.
• Project Management experience, such as assisting in or leading digital transformation, ERP implementation, or process reengineering projects. Exposure to PM frameworks (Agile, Scrum, or Waterfall) is an advantage.
• Business Analysis capabilities, including requirements gathering, drafting BRDs/FRDs, developing user stories, and supporting UAT activities.
• Experience facilitating workshops, cross‑functional discussions, or process walkthroughs to align stakeholders on future‑state processes and solution design.

We offer excellent compensation package, promotion prospects and job satisfaction. Interested parties, please email your detailed resume with current and expected salary by click Apply Now.

We are an Equal Opportunities Employer. Personal data collected will be used strictly in accordance with the employer's personal data policy, a copy of which will be provided upon request. Candidates who do not notified within 8 weeks after submitting your application may consider the application unsuccessful and the application will be retained up to 24 months.

Disclaimer: The above position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

TOPPAN does not accept unsolicited referrals and/or resumes from employment businesses and/or employment agencies. Any resumes submitted in the absence of a signed agreement will become the property of TOPPAN and no fee shall be due.