Job Responsibilities

• Respond promptly to customer and merchant enquiries via phone and email, handle various application forms and related service requests, and ensure communication is clear, accurate, and empathetic.

• Collect, organize, and conduct preliminary reviews of application information submitted by merchants, ensuring document completeness and compliance, and forward cases to relevant departments for follow-up in accordance with established procedures.

• Perform daily operational support tasks, including data entry, system record updates, document verification, printing, and quality checks, to maintain data accuracy and operational efficiency.

• Assist in promoting the standardization of customer service processes, collaborate with the team to achieve daily service targets, and execute assigned tasks consistently during office hours (09:00–18:00).

• Based at the Kowloon Bay office, supporting Monday-to-Friday operations and delivering stable, professional frontline services in line with the company's operational rhythm.

Job Requirements

• Hong Kong Diploma of Secondary Education (HKDSE) or equivalent, with Level 2 or above in five subjects (including Chinese and English). Education level is flexible; fresh graduates and career switchers are welcome.

• Fluent in Cantonese, with basic communication and writing skills in English and Mandarin. Able to independently draft clear and professional emails and records.

• Proficient in both Chinese and English input methods, with basic working knowledge of Microsoft Word and Excel, capable of handling clerical and data organization tasks efficiently.

• Possess basic customer service awareness, be detail-oriented and well-organized, able to manage multiple tasks and meet deadlines. No prior experience required; candidates with banking, retail, or operations support experience will be an advantage.

• Must be a Hong Kong Permanent Resident, available to work on designated weekdays (Monday to Friday), and meet local legal employment and visa requirements.

Benefits

• Five-day work week, Monday to Friday, 9:00 a.m. to 6:00 p.m., with one hour for lunch; stable working schedule.

• Hourly rate ranging from HKD 50 to 75, calculated based on actual working hours; remuneration is market-competitive.

• Clean and well-organized office environment with convenient transportation access (near Kowloon Bay MTR Station), with support for flexible part-time arrangements

• High-performing individuals may be offered opportunities for long-term engagement or internal role referrals, providing ongoing career development prospects.

We offer excellent compensation package, promotion prospects and job satisfaction. Interested parties, please email your detailed resume with current and expected salary by click Quick Apply.

We are an Equal Opportunities Employer. Personal data collected will be used strictly in accordance with the employer's personal data policy, a copy of which will be provided upon request. Candidates who do not notified within 8 weeks after submitting your application may consider the application unsuccessful and the application will be retained up to 24 months.

Disclaimer: The above position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

TOPPAN does not accept unsolicited referrals and/or resumes from employment businesses and/or employment agencies. Any resumes submitted in the absence of a signed agreement will become the property of TOPPAN and no fee shall be due.

For the details of Company Information, please visit https://www.toppan-edge.com.hk ;